Frequently Asked Questions

What is My Lash Bag?

My Lash Bag is a monthly lash subscription. you get 4 pair of lashes in styles Soft Natural, Bold, and Dramatic.

How does it work?

You choose what style lashes you want to receive. Subscribe and get your lashes delivered monthly. You can cancel or skip a month any time!

When will I be billed?

You will be charged the day you sign up and then every 11th of the month after. We start shipping on the 15th of every month. 

When will my bag ship?

We start shipping on the 15th of every month. If you sign up between the 1st and 14th you will wait until the 15th for shipping. If you sign up between the 15th-30th/31st, your bag will ship the next business day. 

How are the bags priced?

Our bag is priced at $12.99 a month, about the cost of 1 pair of lashes retail value!

What do I do if my bag is missing?

Please reach out to us within one week of your bag being marked as delivered if it has not been received. We will do our best to replace your bag with the same items and if not we will replace it with comparable styles of the same value!

Can I receive a refund if I don't like my bag?

We do not accept exchanges or offer refunds. We do post spoilers and photos of our box in advance to give customers plenty of time to skip a month if they are not excited about the next bag! In the rare case that we offer to refund you - we do not provide return shipping and the customer will be responsible for shipping the bag back to us. 

I canceled my subscription right after I ordered, will I get a refund?

Cancellations never result in an immediate refund. Always email us as soon as possible if this is the case as we do try to ship our boxes as quickly as possible after receiving the order. If we do not hear from you via email your order will be shipped as scheduled.

Are you ready to subscribe to My Lash Bag?